Online Ordering - Shopping Cart
New Ecwid system
How our on-line ordering works: Once you complete your on-line order and the payment we will pack it and obtain the shipping cost based on the actual weights and dimensions; using your preferred carrier choice (Fedex, UPS, USPS or lowest cost) and the service level you require (ground, next day air, 2nd day air, ltl, etc.). Once you approve the shipping cost, we will edit your order in our system to include the shipping charges and then send you the updated confirmation by e-mail. Our process ensures you receive the lowest shipping cost.
For customers in the USA and Canada, payment by credit card through the on-line store, or via ACH, domestic wire transfer or check-in-advance is available. For International customers, we will provide you with our International Wire Transfer details by e-mail.
Collect Shipments: You can use your carrier account for collect shipments for USA and Canada delivery addresses. Once you complete your on-line order and the payment your order will start processing immediately and then ship according to your collect preferences. International customers can create a shipping label with their carrier (Fedex, UPS, DHL) and then send us a copy of the label. International collect is not available.
USPS for International Shipments: We can also utilise USPS which has low cost international rates compared to Fedex/UPS if you are willing to accept 4 to 7 day transit time.
Phone orders, Questions or Problems?... Call 610-906-3549; Choose 1 for the Order Desk or press 2 for Technical Support.
Old X5 system
Our Online Order Pad System - how our process works
Your order may be paid by credit card, ACH, wire transfer, check, bank draft or PO number (for customers with established accounts):
Our online ordering system may resemble a typical shopping cart, but is more like an Order Pad system - it will allow you to select items, collect your shipping details, and select your payment method. At that point your order is complete on your side - we will then process your order and determine the shipping costs from the final weight and dimension. Or you can supply a shipping account number for collect shipping. For all overseas orders except USPS, we will send you the final weight and dimensions and you can then send us the shipping label for your carrier. For credit card orders and for customers with an existing account with us who issue a PO number, the order can usually ship same day if you complete the on-line order process by 2pm Easten Time.
If the destination address is in New York state then sales tax will apply unless you supply us with a completed ST-120 tax exempt form (click here for official form) or already have one on file with us. For Canadian orders, HST applies in Ontario and GST applies for all other provinces if your order ships from our Ontario based locations. Orders outside of the USA and Canada have no taxes applied.
If you choose credit card payment during the order process we will contact you to take payment once the order is finalised and ready to ship. If paying by ACH, check or bank draft or money order we will email you the final invoice once the order is finalized and the shipping cost is finalized. For overseas orders you will receive wire transfer details.
Your order will ship once we receive payment.
View your cart from the "View Cart" link in the "Company Info" section, or use the red cart icon in the footer section below.
Additional fees:
Additional fees may apply to your order: There is a surcharge of 2.75% for Visa and MasterCard payments. American Express orders carry a 3.25% surcharge.
A cutting fee of $5.00 applies to items that are cut from a bulk roll or spool.
A packaging fee ranging from $3.00 to $13.00 applies depending on the box size and packaging materials used.
Other special fees may apply to special handling or packaging requirements.