Online Ordering - Shopping Cart
How Our Online eCommerce Shopping Cart Works
A description of how the eCommerce cart works for customers located in different geographic areas.
Phone Orders, Questions or Problems?... Call 610-906-3549;
Then choose 1 for the Order Desk or press 2 for Technical Support.
How our on-line ordering works: For customers ordering with delivery addresses in the USA and Canada - the checkout process allows you to choose shipping options with Fedex and UPS with real time shipping costs.
We also review the shipping costs to ensure it is accurate - and if there is an error of an overcharge when we compare the actual weights and dimensions compared with what the on-line system calculates it as being, we will refund any overcharge. Our process ensures you receive the lowest shipping cost.
For larger orders over 150 pounds in total we recommend palletizing the order and obtaining a quote for truck delivery. We use a freight broker for the lowest cost rates.
For customers in the USA and Canada, payment by credit card through the on-line store, or via ACH, or domestic wire transfer or check-in-advance is also available. For International customers, we will provide you with our International Wire Transfer details.
For Canadian customers, we can also offer shipment by Purolator and Canada Post - Canada Post tends to be the lowest cost. Shipments by Purolator and Canada Post will normally take a few extra days as we transfer the shipment from our US location to our Canadian shipping point.
Collect Shipments: You can use your Fedex/UPS account for collect shipments for USA and Canada delivery addresses. Once you complete your on-line order and the payment your order will start processing immediately and then ship according to your collect preferences. International customers can create a shipping label with their carrier (Fedex, UPS, DHL) and then send us a copy of the label. International collect is not available.
USPS for International Shipments: We can also utilise USPS which has low cost international rates compared to Fedex/UPS if you are willing to accept 4 to 7 day transit time.
Ordering multiple quantities of an item with prepaid shipping (credit card payment):
Our cart system has both a weight and packaging size associated with the item you are ordering, and the live shipping rate calculation of the cart does a good job of getting an accurate rate for ordering a quantity of 1.
If you order a small quantity of the same item, lets say 2 or 3 or 4..... the cart still does a reasonable job of getting a shipping cost that is quite accurate. But it does think that each item will be in its own box. We normally place multiple items of the same product into one box, saving packaging and usually shipping cost.
At some point as you increase the quantity of the item being ordered the shipping cost will start to climb in excess of actual cost - so for cases where a customer orders multiples of the same item, we will review that actual cost of the shipment and if the cart has over-charged for the shipment we will automatically issue you with a refund for the difference.
Shipping cost errors for multiple quantities of an item will be bigger for physically larger and heavy items. We double check all shipment costs and will automatically correct your billing.
This does not apply to collect shipments charged to your shipping account, where the shipping cost will be very accurate.
Our process ensures you receive the lowest shipping cost.
Item with a price of $0.00 after you choose it: then call our order desk to complete your purchase. A $0.00 item usually means it is an available item but not normally stocked due to low popularity and it may have a Minimum Order Value or Minimum Order Quantity.
Item with no price after you choose it: The combination of product options you have chosen is not available.